Privacy Policy

Last Updated: December 12, 2024

Welcome to FlowScale AI (“FlowScale,” “we,” “our,” or “us”), a brand owned and operated by GETINSYNK TECH PVT LTD. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, services, and website (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Services.

1. Information We Collect

1.1. Information You Provide

• Account Information: When you sign in using your GitHub account, we collect:

  • GitHub username

  • Email address

  • Permission to read and create repositories

• Contact Information: When you contact us for support or inquiries, we may collect your name, email address, and other contact details.

• Payment Information: For paid plans, we collect billing information such as your name, address, and payment method (via secure third-party payment processors).

1.2. Automatically Collected Information

• Usage Data: We collect data about how you use the Services, including your interactions with workflows, nodes, and APIs.

• Device Information: This includes your IP address, browser type, operating system, and device identifiers.

• Cookies and Tracking: We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

1.3. Third-Party Integrations and Infrastructure

FlowScale integrates with trusted third-party services to deliver a seamless user experience:

• GitHub API Data: We collect and process information from GitHub only as authorized by you during login or workflow setup. This data is used strictly for providing the Services and improving your experience.

• Modal.com: GPU compute resources and volumes for storing private models are provisioned through Modal.com, a third-party infrastructure provider. While Modal.com facilitates compute and storage operations, FlowScale manages all access controls and ensures the security of your private models. Users can review Modal’s Privacy Policy to understand their infrastructure practices.

2. How We Use Your Information

We use your information to:

1. Provide and Improve Services: Facilitate login, manage workflows, enhance platform performance, and securely store private models.

2. Communication: Respond to inquiries, provide updates, and send transactional or promotional messages.

3. Billing and Payments: Process transactions securely and manage subscriptions.

4. Analytics: Analyze usage patterns to optimize and improve the user experience.

5. Compliance and Security: Ensure compliance with legal obligations and protect against fraudulent or unauthorized activities.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: With trusted third parties who provide services such as payment processing, analytics, hosting, and GPU/storage provisioning.

• Modal.com: Private models uploaded by users are stored on Modal’s secure infrastructure. While Modal provides the storage environment, FlowScale retains control over encryption and access to these models.

• Compliance: To comply with legal obligations or enforce our rights under the Terms and Conditions.

• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We are committed to protecting your personal information and ensuring the integrity of our platform. FlowScale implements industry-standard security measures to safeguard user data, including:

• Encryption:

  • Data in transit is encrypted using TLS (Transport Layer Security).

  • Data at rest is encrypted using AES-256 encryption standards.

• Access Controls:

  • Access to sensitive data is restricted to authorized personnel only.

• Monitoring and Audits:

  • Regular security audits and vulnerability assessments are conducted to identify and address potential risks.

• Hosting Security:

  • Our platform is hosted on Amazon Web Services (AWS), which adheres to globally recognized security certifications, including ISO 27001, PCI DSS, and HIPAA.

  • Private models uploaded by users are stored on volumes provisioned through Modal.com, a trusted infrastructure provider. Modal.com provides secure and scalable storage, and users can review their Privacy Policy for further details. FlowScale ensures all encryption and access controls remain within our platform.

• User Responsibility:

  While we employ robust security measures, no method of transmission over the internet or electronic storage is completely secure. Users are responsible for safeguarding their account credentials and ensuring their systems are secure.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and Correction: Request access to or correction of your personal information.

• Data Portability: Obtain a copy of your data in a structured format.

• Deletion: Request the deletion of your personal information, subject to legal obligations.

• Cookie Preferences: Manage your cookie preferences through browser settings.

To exercise these rights, contact us at hello@flowscale.ai.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Services.

• Comply with legal obligations.

• Resolve disputes and enforce our agreements.

When data is no longer required, we securely delete or anonymize it.

7. International Users

FlowScale’s primary servers are hosted in the United States. GPU compute resources and private model volumes are provisioned through Modal.com, which operates global infrastructure with minimal risk of downtime or regional restrictions. If you access the Services from outside of the United States, your information may be transferred to and processed in the United States.

Data protection laws in the United States may differ from those in your location. FlowScale is not currently GDPR-compliant but is committed to achieving compliance with global data protection standards, including GDPR, in the future.

8. Cookie Policy

We use cookies and similar technologies to:

• Enhance your user experience.

• Analyze site usage to improve performance.

• Provide targeted content and services.

You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please contact us at hello@flowscale.ai.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or a notice on our website. Please review this policy periodically.

10. Limitation of Liability

The Services are provided on an "as is" basis without warranties of any kind. Compute tasks and private model storage rely on resources provisioned through Modal.com, a highly reliable provider. While FlowScale ensures seamless integration with Modal.com, we disclaim liability for delays or interruptions caused by external factors affecting Modal.com’s operations.

11. Contact Information

For any questions or concerns about this Privacy Policy, please contact us at:

• Email: hello@flowscale.ai

• Address: SOLUS Building, Office No. 1913, Thane 400607, Maharashtra, India

NOTE: FlowScale AI is a brand owned and operated by GETINSYNK TECH PVT LTD, with its registered office at SOLUS Building, Office No. 1913, Thane 400607, Maharashtra, India.